The Customer Support Manager will be part of a Regional Sales Crew team.
The Regional Sales Crew team aspires to:
The Customer Support Manager has one primary value stream of customers –
This role is focused on supporting our customers through delivering on our value proposition.
This role aspires to....
The Customer Support Manager does this by -
Account Management and Relationship Building
Reinforce partnerships with Solar Installers and effectively communicate and deliver upon BayWa r.e.’s value proposition, including how it connects to company policies, strategies, and business approach.
Support customer accounts in collaboration with Regional Sales Crew and internal teams in all aspects of the customer experience including pipeline and credit planning, being a trusted resource, and setting and delivering upon customer expectations.
Transaction & Logistics Support
Work with Regional Sales Crew teammates in processing and managing orders to ensure their accuracy.
Plan, schedule and manage the procurement and supply process for all customer orders.
Ensure in-transit shipments are on track to deliver on time and in full, and managing customer returns process.
Teamwork and Collaboration
Demonstrate collaboration through prioritizing the team’s success, learning how to help the team succeed, and learning from the team to help yourself succeed.
We believe that effective collaboration drives our ability to deliver results for our customers. When teams work collaboratively, they bring their best ideas to the table, they learn from the experiences of others, and they solve problems better. Ultimately, this contributes to an excellent customer experience, a healthy working environment, and success for our organization.
Exhibited behaviors of the ideal candidate:
We strive to offer progressive benefits to our employees. We believe that our employees and our culture are the foundation of the work that we do.
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